Payment Terms & Refund Policy

By registering for any TEAM Alliance program, you agree to the below payment and refund terms.

Team Registration Process

Only teams that are officially registered on the TEAM Alliance registration website, myTEAMevents.org, are eligible to participate in TEAM Alliance programs. Team registrations include two or more event registrations depending upon the program type. Teams can only register for an event if they have a Paid or PO Processing status. The Team Coordinator can process the team registration fee using the payment methods listed below. If you have any questions about the team registration process or fees, contact TEAM Alliance at support@teamalliance.org.

Payment Methods

1. Credit Card: TEAM Alliance accepts Visa, MasterCard, American Express and Discover. Credit Card Payments can be processed through the payment screen in myTEAMevents.org.
   • Credit Card payments made through myTEAMevents.org are applied instantaneously to change the team registration status from Unpaid to Paid. This is the recommended method of payment if time is critical for the team to register for an upcoming event.
2. Purchase Order (PO):
   • In myTEAMevents.org, first generate a Quote in the Payment screen that includes the items covered by the PO. During the Quote generation process, you will be prompted to enter the email address to which the Quote will be sent.
   • The designated email will be sent the Quote. Review the Quote and approve if it is correct. If the Quote is not correct or needs to be amended, the Team Coordinator can return to myTEAMevents.org in the Payments screen to delete the Quote. Those items will be returned to the user’s cart.
   • Submit the approved and signed PO to TEAM Alliance by email (ar@teamalliance.org) or FAX (903-226-8667). 
   • Once a PO has been received and verified by TEAM Alliance, the team registration will change from “Unpaid” to “PO Received” in myTEAMevents.org which will enable the team to register for events. This process may take 3-5 business days to complete and be updated in your myTEAMevents.org account.
   • TEAM Alliance will generate an Invoice and send it to the organization for payment.
     • PO Checks Payments: (USD funds only drawn on a U.S. bank)
       • Please make sure that all checks remitted state your Invoice number, organization Name, Program, and Team Number(s) to enable swift & proper crediting
       • Payable to: TEAM Alliance
       • Send to:
         TEAM Alliance
         PO Box 8096
         Greenville, TX 75404
     • PO Credit Card or ACH Payments:
       • Email ar@teamalliance.org for instructions
       • Include your Quote or Invoice number and Organization name
   • All POs must be paid net 30 days from when Invoice is sent by TEAM Alliance to the organization for payment.
   • Once the PO payment is received and funds have been deposited by TEAM Alliance, the payment status will update from Unpaid to Paid. 
   • All POs must include the following:
     • Identification Information:
       • Unique Purchase Order #
       • TEAM Alliance name and address (TEAM Alliance, PO Box 8096 Greenville, TX 75404)
       • Organization name, address, and contact information
       • Quote or Invoice number created in myTEAMevents.org 
     • Billing Information:
       • Instructions for invoicing 
       • Billing address
       • Billing contact information (name & email)
     • Item Description:
       • Itemized program name & team number(s) with registration unit prices and total amounts
     • Authorized Signatures:
       • Digital/physical signature is required for a PO to be accepted
3. ACH: ACH payments can be processed through the payment screen in myTEAMevents.org.
   • In the payments screen, select “Pay Now (Credit Card / ACH)”, then select Bank in the payment options. Enter the bank name in the field and then enter the account information to complete the transaction.
   • ACH payments made through myTEAMevents.org are applied instantaneously to change the team registration status from Unpaid to Paid.
   • If your bank is not listed, email ar@teamalliance.org for ACH payment alternative instructions.
4. Check: (USD funds only drawn on a U.S. bank).
   • Team Registrations can be paid directly with a check, but take note that this process may take 2-3 weeks to process the payment and change the team registration status from “Unpaid” to “Paid”.
   • In myTEAMevents.org, first generate a Quote in the Payment screen that includes the items covered by the check. During the Quote generation process, you will be prompted to enter the email address to which the Quote will be sent.
   • The designated email will be sent the Quote. Review the Quote and approve if it is correct. If the Quote is not correct or needs to be amended, the Team Coordinator can return to myTEAMevents.org in the Payments screen to delete the Quote. Those items will be returned to the user’s cart.
   • Please make sure that all checks remitted state your Quote/Invoice number, organization name, program, and team number(s) to enable swift & proper crediting
   • Mail check payment to TEAM Alliance:
     • Payable to: TEAM Alliance
     • Send to:
       TEAM Alliance
       PO Box 8096
       Greenville, TX 75404
   • Once the check is received and funds have been deposited by TEAM Alliance, the payment status will update from Unpaid to Paid, allowing the team(s) to register for events.

Changing Event Registrations

• If an Event Host cancels an event, your team is going to be removed from the event. The team will be able to register for an alternative event of the same type on the TEAM Alliance registration website.
• Teams that are currently registered for an upcoming event but no longer can attend must contact the Event Host and TEAM Alliance at support@teamalliance.org immediately.
  • If you want to swap the team with another team from your organization, TEAM Alliance can perform that action on your behalf
  • If you cancel your team’s attendance to an event with less than two weeks notice from the day of the event, your team is not able to register for an alternative event of the same type. Exceptions to this are handled by TEAM Alliance on a case-by-case basis.
  • If you notify the Event Host with two weeks or more notice from the day of the event, your team will be removed from the event. The team will be able to register for an alternative event of the same type on the TEAM Alliance registration website.

Team Registration Refunds

Fees paid to TEAM Alliance to register for participation in TEAM Alliance programs are non-refundable and non-transferrable.

Prequalifying and Qualifying Events

A portion of a team’s season registration fee may include an event registration to Prequalifying or Qualifying Events depending upon the program type and location of the team*. The Team Coordinators will be responsible for registering their teams for these events. If the team does not register or attend these events in the season in which the season registration fee was paid, there is no refund or credit applied to the organization’s account. Team Coordinators are encouraged to reach out to TEAM Alliance for assistance in finding local events or identifying remote options.

Championship Event

A portion of the team registration fee may include a State/Regional/National Championship event registration fee*. If the team does not attend the State/Regional/National event, then that portion of the team registration fee will be credited to the team’s organization account. This credit can be applied to team registration fees in the following season.

*Some countries do not have event registrations included in the season registration fee. Contact support@teamalliance.org for questions.